{"id":3880,"date":"2024-12-11T13:56:41","date_gmt":"2024-12-11T13:56:41","guid":{"rendered":"https:\/\/stayhaws.com\/haws-faqs\/"},"modified":"2026-02-07T15:16:26","modified_gmt":"2026-02-07T15:16:26","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/stayhaws.com\/es\/preguntas-frecuentes\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Frequently Asked Questions\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

GENERAL<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t

\n\t\n\t\t\t\tHow does check-in work?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

For the maximum flexibility of our guests, we offer a convenient online check-in and check-out service.<\/span><\/p>

Alternatively, you are always welcome to check in at our 24-hour reception upon arrival.\u00a0<\/span><\/p>

Your electronic access key cards can be collected at reception upon arrival.\u00a0<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tWhen can I check in?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Check-in starts at 15:00.\u00a0<\/span><\/p>

We do not offer early check-in. However, if your room or apartment is ready when you arrive, you will be welcome to check in earlier.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tWhen is the check-out?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Regular check-out is at 12:00.<\/span><\/p>

It is possible to request a late check-out until 14:00.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tCan you store my bags and things?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Sure! Before check-in and after check-out, you can leave your luggage at no extra cost. <\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tHow does the check-in online work?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

A link to access the check-in process online will be sent to you via email.\u00a0<\/span><\/p>

You can also access our web app<\/span> that will grant you access to: online check-in and check-out, access to a digital key for the room, in-room service requests, access to events, hotspots and more.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tCan I change or cancel my booking?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Our change or cancellation terms vary per type of booking, but many of our rates are fully cancellable when you book on our website. Please refer to the T&Cs displayed during the booking process and in your confirmation email.\u00a0<\/span><\/p>

If you have made a booking and want to talk to someone about changing or cancelling it, just reply to your confirmation email or message to connect with one of the team members.\u00a0<\/span><\/p>

Bookings made through an Online Travel Agency (OTA) such as Booking.com or Expedia might have different cancellation policies, and you might have to contact them directly.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tCan I bring my pet? \t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

No animals are allowed at the premises except for <\/span>guide dogs.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tIs parking available for cars or bikes?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

We do not have car parking available at Haws Lisbon. However, we can provide you with some options nearby. Contact our reception team for details.\u00a0<\/span><\/p>

We do offer bike and scooter parking areas within Haws Lisbon. <\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tCan I add more people to my guest list?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Yes, if the occupancy limit of your room or apartment allows it. Extra fees may apply.\u00a0<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tWhat payment options are available?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Haws is completely cash free. You can pay with <\/span>credit cards, gift cards, prepaid cards, such as Visa, MasterCard, Discover, American Express, JCB, iDeal, Diners Club and China Union Pay, and Apple Pay.\u00a0<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tHow do I get from the airport to Haws by public transport?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t
By subway:<\/b><\/h5>

If you'd like to reach us by public transportation, the easiest way is to take the subway.\u00a0<\/span><\/p>

At the airport, you will find a station, take the red line towards <\/span>S\u00e3o Sebasti\u00e3o <\/b>station. Exit at <\/span>Alameda<\/b> station and take the green line towards <\/span>Cais do Sodr\u00e9 station.<\/b> Exit at <\/span>Intendente <\/b>station.\u00a0<\/span><\/p>

Once you exit the subway station, you will be in Av. Almirante Reis. Face south and find <\/span>R. Andrade<\/b>, which should now be on your left side. Go up R. Andrade and you will see Haws building!
\u00a0<\/span><\/p>

By bus:<\/b><\/h5>

If you'd prefer, you could also reach us by bus. At the airport you will find a bus station. Catch the bus <\/span>705<\/b> towards <\/span>Roma-Areeiro<\/b>. Ride for 7 stops and exit in<\/span> Areeiro-Av. Almirante Gago Coutinh<\/b>o<\/b>. Here you will have to catch the subway, get into the green line towards <\/span>Cais do Sodr\u00e9<\/b> station and exit at <\/span>Intendente<\/b> station.\u00a0<\/span><\/p>

Once you exit the subway station, you will be in Av. Almirante Reis, here you should face south and find R. Andrade, which should now be on your left side. Go up R. Andrade and you will see Haws building! <\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tHow can I request an invoice?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

You can request an invoice once your booking has been fully paid. Request your invoice at reception or online via <\/span>email to the reception of your hotel.\u00a0<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tWhere can I confirm that I\u2019ve paid for my booking?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Once your booking has been paid, you will receive an email, a WhatsApp or an SMS stating that your balance has been settled.\u00a0<\/span><\/p>

You can always refer to one of our team members via email.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tWhere can I see the payment policy for my booking?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Please refer to the T&Cs displayed during the booking process and in your confirmation email.\u00a0<\/span><\/p>

General T&Cs can be found on our website: <\/span>www.stayhaws.com\/terms&conditions<\/span><\/a><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tI\u2019ve been charged. Do I need to do anything?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Once you are charged and have your email confirmation, you won\u2019t need to do anything else. See you soon!<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tWill I need to pay any additional cost upon arrival?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Yes. Unless otherwise stated, the charges only cover the accommodation.\u00a0<\/span><\/p>

Upon arrival, you will have to pay for the local city tax and any other services that might have been requested beyond accommodation.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tAre meals included in my booking?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

No, unless otherwise stated on your booking, meals are not included in any booking.\u00a0<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tCan I choose the type of bed?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Our units feature large double beds, individual beds and sofa beds.\u00a0<\/span><\/p>

You can choose the type of the apartment that features one type of bed in particular.\u00a0<\/span><\/p>

However, you can not choose to change the bed arrangement within a particular apartment. <\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tMy booking has been cancelled. When will I be refunded?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Once a booking has been successfully cancelled, you can expect to be fully refunded within the next 24 to 48 hours.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tWhy was my booking cancelled or declined?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

It is possible that when creating a booking, availability changes and your reservation can be declined. It is possible that the failure of payment could lead to cancellation if payment requests are unsuccessful. If you would like more information on this subject, you can contact our team members.\u00a0<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tIf I need to cancel my booking, will I pay a fee?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Depending on the chosen rate at the moment of the booking creation, cancellation fees might apply. Flexible reservations can be cancelled up to 48 hours before arrival and before midday local time. Non-refundable rates can be cancelled without a fee within 2 hours after the booking creation.\u00a0<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tHow do I know if my booking was cancelled?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

If your reservation is cancelled, you will be notified by email.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tWhere can I find the cancellation policy?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

You can see the cancellation policy on our General Terms at <\/span>www.stayhaws.com\/terms&conditions<\/span><\/a><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tI\u2019ve paid for my booking, but I haven\u2019t received a confirmation email. What should I do?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

It is possible that the email confirmation is mistakenly sent to the spam\/junk folder of your inbox. If you have not received your email confirmation after several minutes, please reach out to our team members using your preferred means of communication.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tCan you resend my confirmation email?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Yes. If you need us to resend your confirmation email, you can reach out to our team members. <\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tI cannot find my confirmation email, what should I do?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

It is possible that the email confirmation is mistakenly sent to the spam\/junk folder of your inbox. If you still can\u2019t find the email, you can reach out to our team. <\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tHow long do I need to wait for my booking to be confirmed?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

This procedure should take only one or two minutes. It is possible that it takes a bit longer, as different systems have to be checked. We recommend verifying your spam\/junk folder, as it can be sent there by mistake. If after several minutes you still haven\u2019t received your email confirmation, please reach out to our team members.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tMy booking is still not confirmed, what should I do?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

If after several minutes you still haven\u2019t received your email confirmation, please reach out to our team members.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tThe property is overbooked and\/or cannot find my booking. What should I do?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Sometimes bookings are created with the wrong guest name, or it is also possible that you receive a booking number from a travel agency that isn\u2019t ours. We will do our best to find your reservation through all means possible.\u00a0<\/span><\/p>

If the property is overbooked, Haws will provide you with an accommodation equivalent to the one you booked.\u00a0<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tHow can I request an extra service from the property?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

On your booking confirmation, you will receive a link which will direct you to Oaky, where you will be able to choose from all our extra services. If you do not find the service you want, or you prefer to contact us, you can always reach out to our team members who will be able to help you with this.\u00a0<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tHow can I request an early or late check-in or check-out?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Our reception is open 24 hours, if you arrive late there will be someone to assist you.\u00a0<\/span><\/p>

To request a late check-out, you can ask us directly at reception or through any other communication tool. We advise you to request this service in advance of the regular check-out time, this way our teams will not disturb you.<\/span><\/p>

Haws does not provide an early check-in service. <\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tHow do I get more information about the property\u2019s facilities?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

You can access all information about our property on our website or through the reservation website you used, like Booking.com. If you\u2019d prefer, you can also speak to one of our team members. We\u2019ll be glad to help you and tell you everything about Haws!\u00a0<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tCan I change the guest name for this booking?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Yes, you can reach out to our team, and we will gladly help you change guest details. In case ID has already been provided, and you have already checked in, the new guest will need to provide their ID details and check in too.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tCan I get extra beds\/cots for the children?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Cots adapted for 0-3 years are available upon request, for free, but please note that this is subject to the maximum occupancy number allowed for the option you choose. <\/span>Please check your selected option for more information.<\/span><\/p>

All cots are subject to availability.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tDo you have rooms adapted for persons with reduced mobility?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Haws has rooms\/apartments adapted for people with reduced mobility. This can be subject to availability.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tCan I visit the apartment beforehand?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

On the booking platform chosen by you, you will find a full description of the different accommodation options. If you are around and would like to visit before booking, we will gladly show it to you if availability allows it.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tDo I have to pay a deposit?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

When booking a stay with Haws, a deposit is not required. On the other hand, you will be requested to provide a valid payment method when you are making your reservation.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tDo you offer a laundry service?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

All our apartments are equipped as well with a washing machine and ironing set that clients can use during their stay. Our staff will also be available to help you with an external company that can do it for you. Reach out to us, we are here to help.\u00a0<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tAre the apartments equipped with washing machine and ironing set?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Yes, all our apartments are equipped with both a washing machine and an ironing set. <\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tDo you offer a shuttle service from the airport?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Haws works with partner shuttle companies that provide this service. To book it, please reach out to us by using your preferred communication tool, and we will book it for you. This service has a fee and is subject to availability. A confirmation email will be sent once confirmed. <\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tIs there a length of stay restriction?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

You will be able to book up to 30 days online. If you would like to stay with us longer, please reach out to us directly, as different conditions and requirements apply.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tCan I get my mail delivered to the apartment?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Yes, you will be able to receive your mail in the apartment.\u00a0<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tI forgot something in the apartment. What can I do?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

If you forgot an item in the apartment, reach out to us and if we find it, we will help you retrieve it!\u00a0<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tHow often is my apartment cleaned?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Apartments will be cleaned daily unless requested otherwise.\u00a0<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tCan I request an additional cleaning service?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Additional cleaning can be requested, but this service is not available before midday or after 17:00 local time.<\/span> An extra fee might apply.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tCan I request an additional change of towels or sheets?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Yes, an extra fee might apply.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tCan I extend my booking?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Yes, but this will be subject to availability on the extension date.\u00a0<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tCan I smoke in the apartments?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Smoking is not allowed in the apartments.\u00a0<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tCan I use the apartment for photo shoots or film shoots?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Haws does not authorize any operation of audiovisual, photo-taking recording, any photograph in the premises and outbuildings of the Property, including in rooms in view of their commercial, promotional, advertising uses, media relations or public relations, website illustration, etc., and more generally any collective use, or use likely to involve the public.<\/span><\/p>

For more information please refer to our General Terms <\/span>www.stayhaws.com\/terms&conditions<\/span><\/a><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tDoes my TV include all channels and apps like Netflix?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Our apartments are equipped with smart TVs that allow you to connect to your preferred streaming platform account. We have all local channels, international news channels and more!<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tHow can I contact Haws?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Haws can be reachable by email, landline number, SMS, WhatsApp and Messenger.\u00a0<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tHow is the kitchen equipped?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Haws kitchens are equipped with dishwasher, microwave, washing machine, induction cooker, electric oven, capsule electric coffee maker and kettle.\u00a0<\/span><\/p>

Moreover, upon arrival, you will find a welcome pack with the necessary items, like soap for the dishwasher, manual dish soap, soap for the washing machine and others.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tWhat type of coffee maker does the kitchen have?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Kitchens are equipped with capsule electric coffee makers.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tWhere can I dry my clothes?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

Haws apartments are equipped with a drying rack that you can use to dry your clothes. If you\u2019d prefer, there is a self-service laundry shop just across the street where you\u2019ll find options to dry your clothes.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tIs there a smoking area in the building?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

We do not provide a specific smoking area in the building, but you can use our terrace for this purpose.<\/span><\/p>\t<\/div>\n<\/div>\n

\n\t\n\t\t\t\tHow can I communicate with the reception?\t<\/span>\n\t\t\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t\t\n\t\t\t\t\n\t\t<\/path><\/svg>\t<\/span>\n\t\t\t<\/span>\n\t<\/span>\n\t<\/h3>\n
\n\t
\n\t\t

You can communicate with our reception staff by email, WhatsApp or Messenger. You can also call us on +351 215963779. We are here to help!\u00a0<\/span><\/p>\t<\/div>\n<\/div>\n<\/div>\n\t