Privacy Data
Introduction
Here at Haws, we want to ensure your experience with us leaves you wanting more! We both want to and need to be as clear and transparent as possible about how we handle your personal data.
A few legal bits and pieces about Haws Lifestyle Hospitality:
- Each of our Haws hotel and residence has its own company. However, the day to day operation of our hotels and this website is managed by Hub4Lisbon Unipessoal Lda., NIPC: 517198444, Rua Maria nº25, 1170-014 Lisboa.
- When you come to visit in person or call our Hotels and Residences directly, the relevant Haws company is responsible for handling your personal data.
- If you interact with us online, then Haws Lifestyle Hospitality is responsible for handling your personal data and may share your data with the relevant Haws company if needed to complete your booking or answer your query.
We get that this is complicated. So if you’re looking for a quick and simple answer as to who the data controller is in a specific scenario you have in mind, please get in touch with us at data@stayhaws.kinsta.cloud and we’ll come right back to you.
This Privacy Policy sets out how Haws Lifestyle Accommodation, owned and operated by Hub4Lisbon Unipessoal Lda., collects, uses, and protects any personal information that you give us when you use our services. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, then you can be assured that it will only be used in accordance with this Privacy Policy.
What information we collect
We may collect the following information from you when you use our services:
- Your name, contact information, and other personal details
- Your credit card or other payment information
- Your stay and booking information, including dates of stay, room preferences, ID or Passport details and any special requests or notes
- Your use of our website or mobile application, including information about your browser, IP address, and browsing behavior
- Any other information you voluntarily provide to us
How we use the information
We may use the information we collect for the following purposes:
- To process your booking and payment, and to communicate with you about your stay
- To improve our services and personalize your experience
- To send you promotional emails, and/or other communication tools such as WhatsApp or SMS about special offers, events, or other information we think you may find interesting
- To comply with legal and regulatory obligations
- To prevent fraud and protect the security of our guests and staff
How we protect your information
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.
How we share your information
We may share your information with third parties, including:
- Our service providers, such as payment processors and IT support providers, who help us provide our services
- Our business partners, such as travel agents and tour operators, who help us promote our services
- Law enforcement or government authorities, when required by law or to protect our property, staff, or guests
We will only share your information with these third parties as necessary and only after ensuring that they have appropriate measures in place to protect your privacy.
Your rights and choices
You have the right to:
- Access the information we hold about you and to correct any inaccuracies
- Object to the processing of your information
- Request the erasure of your information
- Request the restriction of processing of your information
- Withdraw your consent to the processing of your information
- You can exercise these rights by contacting us using the details provided below.
- Cookies and tracking technologies
- We use cookies and other tracking technologies to improve your experience on our website and to personalize our communications with you. You can control the use of cookies through your browser settings.
Changes to this policy
We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure that you are happy with any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our use of your information, please contact us at data@stayhaws.kinsta.cloud.